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samantha12
June 21, 2022
Question

Our Bank feeds are broken. I have done all the troubleshooting. Can you please check for me. Thanks

  • June 21, 2022
  • 1 reply
  • 4 views
Our Bank feeds are broken. I have done all the troubleshooting. Can you please check for me. Thanks

1 reply

I
IntuitSheila
Level 4
June 21, 2022

Hello samantha12,

 

Thank you for visiting the QuickBooks Community. I appreciate you for performing the troubleshooting steps to fix the issue about bank feeds not updating.  Could you please verify with me the specific bank accounts that were not updated?

 

I'll be on the lookout for your reply and waiting on standby.

S
samantha12Author
June 21, 2022

Hi. I have attached a document showing the accounts that are not working. They are all our NAB accounts. Westpac is OK. Our credit card and foreign currency accounts regularly break but our savings and transaction accounts have never. The CCs break regularly so I know all the troubleshooting. I have done all this and it doesn't work. It is end of financial year and I don't have a lot of time to go through this with you. I just need them fixed. I am now manually uploading all the transactions for our NAB accounts so we can get ready for 30 June. I can't wait for it to be fixed.

Thanks

I
IntuitSheila
Level 4
June 22, 2022

Thanks for getting back to us, samantha12!

 

I double-checked our thread but I'm unable to find the attachment you mentioned. I can see there is a reported incident with NAB Direct bank feeds connection with delayed/missing for NAB only (Transactions dated 17/6/2022 onwards) only.

 

We may have to check your account connection in the background to verify the NAB connection in QuickBooks Online. For us to better assist you, I'd recommend contacting our Customer Care Team, they have the tools to further check your account connection. As we're in a public post here in Community we're unable to ask for your personal information.

 

Here's how to contact support:

 

  1. In your QuickBooks Online, click the Help menu in the upper-right corner.
  2. On the Search tab, click an article and select Contact us at the bottom. Then, enter the details of your concern.
  3. Choose how you would like to connect with them: either via Callback or Chat.

 

Please check this article for our support hours: Get help with QuickBooks products and services.

 

Post again in the Community if you have more questions. I'll be around to assist you!

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