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August 14, 2026
Question

I use your time entries in qboa to track customer time and bill out at month end. My newly created client will not show on the drop down menu. What am I doing wrong?

  • August 14, 2026
  • 1 reply
  • 5 views
I use your time entries in qboa to track customer time and bill out at month end. My newly created client will not show on the drop down menu. What am I doing wrong? Has there been a change in how QBOA handles time entries. The customer shows in the clock in section but will not show up in a single time entry.

1 reply

QuickBooks Team
August 14, 2026

When adding a single time entry in QuickBooks, the dropdown menu you choose changes who appears on the list. Could you share which dropdown menu you are clicking?
 

If you click the Name dropdown, you'll only see the Employees and the Suppliers. To find your newly created client, make sure you select the Customer/Project dropdown instead.
 

If your client still isn't showing up there, try refreshing your web browser page or logging out of QuickBooks and logging back in to refresh the system.
 

Let us know if you have further questions. We're here to help you anytime.