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kasim-doctor-com
August 16, 2020
Question

Is there a support for me to reset all the data so that I can start fresh . I have been testing on the account for a while . ?

  • August 16, 2020
  • 2 replies
  • 4 views
No text available

2 replies

R
Rasa-LilaMQuickBooks Team
QuickBooks Team
August 16, 2020

It’s nice to see you today, kasim-doctor-com.

 

Yes, the Community space is the right place for help to reset all the data. To start fresh, you can purge the company in QBO.

 

Before proceeding, allow me to provide some information about the process. If your current subscription is aged is less than 60 days, you can wipe the data by purging it. This feature is only available in the Essentials, Plus, and Advanced versions.

 

  1. Sign in to your QuickBooks Online account.
  2.  Change the URL from https://qbo.intuit.com/c28/app/homepage to c34.qbo.intuit.com/c28/app/purgecompany.
  3.  This will display a summary of items that will be deleted.
  4. Enter Yes to confirm the action and OK.
  5. In the Wipe Company Data screen, follow the onscreen instructions to complete the process.
  6. Then, hit the Wipe Data button.

After performing these steps, you’ll be routed to the home page. For more insights about this process, let me share the Delete your data and start over in QuickBooks Online guide.

 

If you want to put all the data into one report, export each one to Excel and manually transfer the information. Check out the Export your reports to Excel from QuickBooks Online guide for detailed instructions.

 

However, if the account is 60 days or more, cancel your subscription and sign up for a new one.

 

  1. Go to the Gear icon and select Account and Settings under Your Company.
  2. Select the Billing and subscription tab and navigate to the QuickBooks  tile.
  3. Click the Cancel subscription link to display the Want to cancel window.
  4. From there, it will show the support number and hit the Continue button.
  5. Follow the on-screen instructions to complete the cancellation process.

To subscribe, click on the Choose your country link. From the list of QBO versions select the one that suits your business needs. Then, click the Buy now button to purchase the subscription.

 

To help get acclimated with the product's features and process, I'm adding a link to our self-help articles: Get Started.

 

Please don't hesitate to keep in touch with me here should you have any additional questions or concerns. Have a great rest of the week.

M
manish226
June 11, 2021

by this process company charged more price for new company

 

Angelyn_T
Angelyn_TModerator
Moderator
June 11, 2021

I'm here to take care of your concern today, @manish226.

 

QuickBooks Online (QBO) subscription fees may vary each month depending on the offers given by Intuit. New users or customers can avail of the discount given and regular prizes for the succeeding plans.

 

On the other hand, if you've noticed an unusual charge of your subscription, I recommend reaching out to our Support Team for further assistance. A live agent can check your account securely and discuss the details of your subscription.

 

To contact support:

 

  1. Sign in to QuickBooks.
  2. Go to the Help menu.
  3. In QB Assistant, enter the topic you need help with.
  4. Tap on Contact Us to connect with a live support agent.
  5. Choose a way to connect with support.

 

On the other hand, you can check out the topics from our help articles for more tips about QuickBooks in the future. Here's the link: Help articles, video tutorials, and more for QBO International.

 

Please feel free to get back to me here if you have any other questions about QuickBooks or subscription fees. I always have your back. Thanks for dropping in, and cheers for more success!

8
888999
September 29, 2023

Is there a support for me to restate all the data so that i can start fresh, i have been testing on the account for a while

A
AbegailS_
Level 6
October 20, 2023

Thanks for joining the thread. I'll share some information on how you can restate your data here in the Community space. 

 

In QBO, you can only use the purge company option if your QBO account is less than 60 days old. Here's how:

 

  1. Log in to your QBO account as the primary administrator. 
  2. Next, go to the URL in your browser's address bar. Then, delete all the text and enter the following web address instead: https://app.qbo.intuit.com/app/purgecompany
  3. Type Yes, to confirm you want to delete your company data,
  4. Then, click OK and select Wipe data.

 

However, if the account is more than 60 days old. Your only option is to cancel your subscription. Once done, the system will keep your data for one year and delete it afterwards. 

 

  1. Sign in to your QBO account as the primary administrator.
  2. Then, go to Settings and select Account and settings.
  3. Next, click Billing & subscription.
  4. In the QuickBooks section, choose Cancel subscription or Cancel online. If you're cancelling a trial, select Cancel your trial.
  5. Follow the onscreen steps to proceed.

For reference, check out this article: Delete your data and start over in QuickBooks Online. 

 

Before doing the steps above, I suggest exporting your QBO data and saving it to your desktop external drive for future use.

 

You can always post your QuickBooks concerns here in the Community. Have a good one, and stay safe. 

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