Unable to connect HDFC

Hi prateek2,

You can run some troubleshooting steps to identify why you're unable to connect your HDFC account.

To start with, try opening QuickBooks on a private window. There are instances that issues like this occurs when the system encounter cache traffic. You may use these keyboard shortcuts to open one:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If it works, you can go back to a regular browser and clear its cache. Once a cache is piled up, it can cause some unexpected happenings on the opened pages like QuickBooks.

You can also switch to a different supported browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.

Once connected, you can check this article on how you can categorize the transactions: Categorise and match online bank transactions in QuickBooks Online

I'll be around if ever you need extra help in categorizing the items. Keep safe!