Why i cant find OCBC Singapore in bank list while i try to connect bank transaction?

Hi Yulia,

Thank you for reaching out to us regarding your concerns about your bank connection. We understand that you're having trouble finding OCBC Singapore in the list of supported banks, and we truly appreciate your patience as we work to address this. Currently, OCBC Singapore isn't available in QuickBooks supported bank list, but no worries, I can help you submit a request to add it as a supported financial institution. Let’s get started to ensure your banking needs are met seamlessly.

There are several reasons why you might not be able to find your bank in QuickBooks Online (QBO). It may be listed under a different name, so double-check all options or use your bank’s official sign-in URL to locate the exact match. Some banks only support specific account types, such as personal or business accounts, so ensure your account type is compatible. Alternatively, your bank may not be a participating institution in QBO yet, but you can submit a request to have it added as a supported institution.

Here's how:

1. Go to Accounting, then select Bank transactions.
2. Click Connect account.
3. Search for the name of your financial institution. If QuickBooks is unable to find your bank, you will get the message, "Hmm, we can’t find [name of the bank you entered] in our list of supported providers".
   
   
   
   
4. Enter your Account provider name and Account provider sign-in URL, then hit Request.
   
   

In the meantime, you can manually upload your bank transactions in CSV file format to continue monitoring your financial activities and categorizing each transaction effectively.

You can explore more details about this step in the article: Find your bank or credit card account when you connect to online banking in QuickBooks Online.

If you have any additional questions about banking integration or related features, feel free to ask. We’re dedicated to providing you with the support and resources you need for a smooth experience. Your satisfaction is our priority, and we're here to assist you every step of the way.