Bad debt goes to bank account

Hi there bits1,

It's important that all your transactions are entered correctly for your books to be well balanced. QuickBooks Online is a great tool able to help you keep track of sales and expenses so you can view the financials of your business. I can point you in the right direction for assistance with bad debt.

In order to write off bad debt in QuickBooks Online, you can follow the steps in this article. For further assistance with errors in the process of writing off bad debt, I recommend reaching out to the QuickBooks Online support team outside of the Community. They'll be able to view these transactions with you in the system in order to see why it's affecting the wrong account. You can reach them using these steps:

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
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If you have any other questions, feel free to reach out here.