Can't undo reconciliation,I get a spinning green wheel that does not stop. Tried different browsers and dumping their cashe,with no luck. Anyone experience this?Solutions

Hi gholmes,

It sounds like you're using QuickBooks Online Accountant, and I'm glad to hear you're taking advantage of the undo reconciliation tool to easily manage your clients' books. I know how this tool is a lifesaver in your bookkeeping, and it's important to me that you can get back to using it.

Good job on doing some of the recommended troubleshooting steps to ensure the program is working as designed. I encourage you to verify you properly followed the steps to clear your cache to make sure this situation isn't browser related and try some other great troubleshooting steps to help you get back on track. Here are my suggestions.

• Verify you correctly clear your browser cache if you're using a browser
• Clear the app cache if you're using the QuickBooks Online app for Windows or Mac
• Try a browser if you're using the app
• Try a private browser window
• Try another browser type
• Make sure you're using a supported browser and system
• Reset your Internet or try on another computer or device

If the issue persists after this, please reach out to our tech support team so we can have a closer look at your account.

Phone: Call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. 
Social Media: Facebook, Twitter, and Instagram.

You're always welcome to stop by if you need anything else! Have a great day.