It appears that I am able to accept American Express payments based on how I originally set up the account. But a client tried to pay me with American Express this week (transaction #PH0043105228 on Invoice #1011) but it says it's in review and to check my email. I checked my email and it doesn't provide any action item. It just says that it was processed. But the funds have not been received. Please advise.
Making sure you're able to receive payments from your clients quickly is what our payments add on is all about. I can help explain more about how payments works in QuickBooks Online.
In QuickBooks Online you can receive payments from Visa, Discover or MasterCard, However American Express isn't available at this time. Since your client already sent the payment, you'll need to cancel it so it can be sent again using an accepted payment method. You can void the payment by following these steps:
Click Sales in the left navigation menu.
Go to the AllSales tab.
Find and select the payment transaction your to cancel.
Click More, then select Void.
Hit Yes, then OK.
Hope this was able to help.
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