Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
M
Mooney5
June 24, 2025
Question

I have wasted 3 hours of my time just trying to authenticate to RBC multiple times today. Putting up with this for years.

  • June 24, 2025
  • 1 reply
  • 0 views

Basically, man, it’s honestly terrible. I’ve had to authenticate myself over and over again and change my password multiple times because QuickBooks keeps failing to connect with RBC—and then RBC locks my account.

I’ve been quietly putting up with this for years. But this time, I had to spend 3 hours authenticating, reauthenticating, and changing my password. I had to change it five times because QuickBooks didn’t seem to recognize the new RBC password or something.

Your API connection to RBC is just broken. It doesn’t work. I have no idea what you’re going to do to fix this, but I’ve wasted so many hours. I genuinely considered ditching QuickBooks and going back to Excel. This is not worth my time.

The whole reason I use QuickBooks is for the bank connection...

Please, seriously, pay attention to the integrations and figure out how to fix this.

1 reply

J
JamaicaAQuickBooks Team
QuickBooks Team
June 25, 2025

Spending hours trying to authenticate and repeatedly resetting your password can be inconvenient indeed, Mooney5. I genuinely appreciate you taking the time to share your experience, so let me help you connect with our support team for further investigation.

 

Since this has been an ongoing issue for years, consider contacting our live experts. Rest assured we'll find a resolution to avoid this issue moving forward. Follow the steps below for assistance with our representative in checking the RBC connection:

 

  1. Go to the Help icon and choose Search.
  2. Select the Contact Us button and enter your concern regarding the bank connectivity.
  3. Click Continue.

 

After linking your bank successfully, refer to this article to classify the entries: Categorize online bank transactions in QuickBooks Online.

 

Once done, reconcile your accounts to ensure that your records match your bank statement and avoid any discrepancies or errors.

 

Add a response below if you have any other questions about linking your bank or matching them to the correct accounts. We'll be here to provide detailed information.

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.
Terms & ConditionsAccessibility statement