My Cash in bank beginning balance is supposed to be zero, but in QBO, it is not. And I cannot find the transaction that is causing it

To locate the transaction that's causing your cash in bank balance in QuickBooks to show an incorrect amount, review it in your Chart of Accounts section, Jemille.

Here's how:

1. Go to the Gear icon.
2. Choose Chart of Accounts in the Your Company column.
3. Enter the name of your bank in the Search field.
4. Once it appears, click on the Account History tab.
5. See the Opening Balance Equity below and the REF NO. TYPE section will show you the transaction origin of the amount.
6. You can click it to see the options Delete and Edit. Then, Save.

If the transaction isn't relevant in your bank statement and will not affect any of your financial records, you can delete or simply edit the amount to zero and save it. It's also worth noting to reach out to an accountant to guide you if the transaction is reconciled or might damage your accounting.

You can also read this article if you have recently added older transactions to your account that cause an imbalance between QuickBooks and your real-life bank account: Reconcile transactions that are older than your opening balance in QuickBooks Online.

The equilibrium of balance between your bank and QuickBooks is our priority. Just leave a comment below if you need further assistance.