Welcome to the QuickBooks Community! Thanks for reaching out to us here. Making sure you get the support you need is important. I would be happy to point you in the right direction for the best assistance.
In order to better assist you, I recommend reaching out to our support team outside of the Community, as we would need to work directly with you for security reasons. They'll be able to verify your account details in a secure setting. You can reach them by following one of these methods:
Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Social Media: Facebook and Twitter
If you have any other questions, feel free to reach out here.
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