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October 13, 2025
Question

Uh oh, there’s a connection problem.Sorry, but RBC® Pay & Sync didn’t connect. Please try again later, or contact customer support for help.this si error showing

  • October 13, 2025
  • 1 reply
  • 5 views

This is the error showing-up when i try to syncing RBC bank and Quickbooks online.

1 reply

EduardA
QuickBooks Team
October 13, 2025

Hello there, Apex.

 

Thank you for sharing the error message you received. However, would you be willing to provide the specific error number associated with it? Providing additional information, such as the error number, will help us better understand what went wrong with the connection between QuickBooks and your bank, RBC.

 

In the meantime, I recommend following the instructions in the error message or checking out the list below for common bank errors that might match your issue:

 

 

If none of the errors above correspond to your error message, you have the option to manually upload your bank transactions into QuickBooks by following the 3-column or 4-column CSV formats.

 

Should you have any other concerns, feel free to drop a message in this thread.