Why are my bank accounts not syncing when I am using the correct username and password?

Thank you for bringing this issue to our attention, Sheila. Let me share a possible reason why your bank accounts aren’t syncing.

Before we proceed, could you let me know if you’ve encountered any specific error messages during the sync process? This information will help us pinpoint the issue and provide the best solution.

In the meantime, the syncing issue happens when your bank's website is undergoing system maintenance or updates. This can temporarily affect and disrupt the connection between your bank and QuickBooks. 

For now, I recommend manually uploading your bank transactions to QuickBooks so you can continue managing your entries without interruptions. Once restored, the software will automatically download any recent transactions. To avoid duplicate entries, you can exclude transactions you manually uploaded during this process.

In addition, I recommend ensuring that you’re using a supported browser when accessing QuickBooks, as this helps optimize performance.

If you have any additional questions or concerns, please feel free to share them below