Why aren't the credit card transactions importing? Error 185 more security info required by your bank. client has signed into the bank to fix this but still not working

Thank you for reaching out, MariaB2.

Error 185 occurs when your bank requests additional security information after you enter your credentials.

To resolve this and ensure your bank entries are imported successfully, here's how: 

1. Security Questions: When your bank prompts you with security questions, enter the answers directly. QuickBooks will remember them for future updates. If the questions don’t appear, switch to a different browser or disable pop-up blockers.
2. One-Time Password: If prompted, retrieve the one-time password via text, call, or device and enter it each time Error 185 appears.

If the issue persists, I suggest using an incognito window or a different browser. Additionally, you can explore other browser troubleshooting steps.

For more details, please visit this article: Fix bank error 185

Feel free to reply if you have additional questions or need further assistance.