Unusable Software!!!!!!

I have been using QuickBooks for many many years.  I am not sure if anyone else absolutely dreads call for support.  It is a complete nightmare on every level.

In November 2025, I had an issue with my financial institution closing one of my accounts without notice.  I processed my bi-monthly payroll as I always due.  The transaction bounced.  I was contacted by Intuit stating that I needed to wire transfer the funds to Intuit to cover the transaction,as well as a small fee.  No problem, I did this instantly as I did not want to not disrupt my business.  I dealt with my back, updated my accounts in my QuickBooks software and thought all was resolved.

WRONG!!!! 

To this day, it is now March 19th, 2026, I can not send payroll, vendor payments or my taxes.  I have called several times and have talked to many "experts" and literally have gotten NOWHERE.  Each "Expert" tells me the exact same thing.  "they are escalating my call to level 2 support and it will take 3 - 5 days to get a response.  I am still waiting, and waiting and waiting.  

When I do try to process any sort of payment, I get an error message stating my account is on HOLD and a with an 888 number to call to resolve the issue.  I have called this 888 number only to be told it is not active and to log into my system, hit F1 to reach support.  

I have done this many times.  Many times.  

I am beyond frustrated.  I paid a lot of money for software I can not use and can not get sufficient support for.  

I have had to set up all my vendors and employees directly in my bank software so they can get paid.  I manually pay my taxes.  These are not big issues, but why am I paying for a software program that is completely unusable to me?  No one will fix the issue or help me with the issue.  I do not know what to do at this point.  I have never had such a bad taste in my mouth for a business like this in my life, and I am not young.