It's nice to see you in the Community, @accounts188.
We are aware of this issue. This has already been treated as a high priority and our Engineers are working to resolve this as soon as possible.
I'd recommend reaching out to our Online Support so they can pull up your account in a secure environment and sign you up to receive email updates as soon as they become available.
Please leave a comment if you have any questions. I'm always here to provide further assistance. Have a great day!
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