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June 2, 2020
Question

I have a few voided and closed items in my all sales columns and I have no idea how I have done this , can anyone help please

  • June 2, 2020
  • 1 reply
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1 reply

Level 10
June 2, 2020

Hello Helen-graham👋, Welcome to the Community,we'd love to sort this out and find out how this has happened. Are the voided transactions showing in sales>all sales/the dashboard or are you looking at a report? Usually, the only way to void a transaction is to click into the invoice for example, and go to more on the bottom black line and then void. Have you deleted any chart of accounts recently? If you go to the cog>audit log>in the filter under events select trasactions>change all transactions to voided deleted transactions>apply. Are these done on the same date or any other pattern? Thanks