Ive paid a customer twice, they have refunded me the money. how do i offset this, do i raise a credit note to start with a minus figure. can someone walk me through it

Hello there, joe-lythgoe,

Yes, you can create a credit note and apply it. Here's how:

1. Click the Plus icon.
2. Select Credit Note.
3. Fill out all required fields.
4. Select Save and close.

Then, apply the credit note

1. Click the Plus icon.
2. Select Receive Payment.
3. Complete the needed information.
4. Under Credits, select Credit Note.
5. Verify that the total to pay is correct after applying the Credit Note.
6. Select Save and close.

Stay in touch with me if you have additional questions.