Transaction categories not synchronising from Starling bank.

Hello, james-garden-mai.

To be sure, you're referring to bank transactions that haven't been downloaded into QuickBooks Online? If so, let's manually update your bank connection to bring those transactions.

Here's how:

1. Go to the Banking menu or Transactions menu.
2. Go to the Banking tab.
3. Click Update.

You can also look at Starling's website for the following:

• Check your account for messages, notifications, or alerts.
• Check your bank’s website for any announcements about new security requirements.

Additionally, you'll have the option to manually upload transactions in QuickBooks Online. Check out this article for a complete guide: Manually upload transactions into QuickBooks Online.

If the issue persists, please contact our QuickBooks Online Support. They can open a case to further investigate the root cause of this.

Once all the transactions sync inside QuickBooks, you can now start matching and categorising them to ensure they are placed in the correct accounts.

I'll keep an eye on your response, please add any details below if you need further assistance with bank feeds. Take care and enjoy your day.