Why has Customer Complaints and the CEO gone quiet over the issues with Core? None of my emails are being responded to. Serious issues, including not being HMRC Compliant

I'm happy to share more clarification about your complaint submitted, @ZG76.

I acknowledge the urgency of your submitted complaint and want to assure you that our team is promptly reviewing it. However, if you have not received any email updates regarding the submitted complaint, let us know.

I suggest contacting our support so they can pull up your account and check for any updates in the system. Here's how:

1. Go to the Go to the Help(?) icon and then hit Search.   
2. Click Contact Us.  

• Start a chat with a support expert.
• Get a callback from the next available expert.

Additionally, let me share this article to help you with your year-end taxes: Year-end guide for QuickBooks Online Core Payroll.

Let me know if you have more questions about your payroll core. Take care always.