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October 22, 2025
Question

You saidGood evening - your new app is absolutely useless, constant crashes and estimates raised only to not be able to be saved and crashing again sort asap

  • October 22, 2025
  • 1 reply
  • 2 views
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1 reply

JoesemM
QuickBooks Team
October 22, 2025

I understand how frustrating it can be when the QuickBooks app crashes during crucial tasks. Let’s work together to fix this and get things running smoothly, info2283.

 

It seems the issue is related to the data in your mobile app. I suggest clearing the app's data to refresh the system and remove any outdated files that might be causing the problem.

 

For Android:

 

  1. Go to Menu ☰, then tap More Options ⋮
  2. Tap Settings, then Refresh Data.
  3. Tap YES to confirm.

 

For iOS:

 

  1. Go to Settings, then tap General.
  2. Tap iPhone Storage, then tap the QuickBooks Online app.
  3. Tap Offload App.

 

This process will free up storage space while preserving your app's documents and data. If the issue continues, consider uninstalling and then reinstalling the application for a fresh start. You can refer to this page for additional information: Troubleshooting steps.

 

Alternatively, you can create an estimate or other task by signing in to your QBO account using any supported mobile web browser.

 

If you have additional questions, please leave a reply below. We're here to help.