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July 22, 2026
Question

Can anyone tell me what the inbox in dashboard is for? Is it live info? I have 4 messages there that don’t seem to relate to me. Any ideas?

  • July 22, 2026
  • 1 reply
  • 76 views
I have never seen the inbox before and there’s no explanation of where the messages are from

1 reply

QuickBooks Team
July 22, 2026

The Inbox in your QuickBooks Online dashboard is a message center for account notifications. It displays communications from QuickBooks, including alerts and updates. If you have customers, accountants, experts, or anyone on your team who emails you, you can keep track of every conversation right there. This information is live and updates in real time based on your current account status and activity.

 

Since you notice messages that don’t appear relevant to your business, they are likely general broadcast notifications or feature announcements rather than customized alerts for your specific profile. To help manage your view, you can archive or dismiss these items if they require no further action.

 

I’ll keep this thread open for any follow-up questions you may have.