Can I clear a remaining balance, as a loss? If so, how? We did a warranty job The warranty company only paid the portion of the bill.

Hi there.

I appreciate you reaching out to the Community. It's my pleasure to help you with your concern about clearing out the remaining balance in your QuickBooks Online account.

Beforehand, I highly recommend speaking with your accountant. Doing so will help guarantee that the transactions are recorded correctly and prevent any issues with your accounts.

Nonetheless, we can write off bad debt to clear out the remaining balance. Let me walk you through the process.

To begin, Let's first create a bad debts expense account. Here are the steps:

1. Navigate to Settings and select Chart of accounts.
2. Click on New to add a new account.
3. Use the Account Type ▼ dropdown to select Expenses.
4. Then, use the Detail Type ▼ dropdown to choose Bad debts. 
5. Once done, click on Save.

Then, Let's create a bad debt item. Please refer to the steps below:

1. Go to Settings and choose Product and services.
2. Click on New, and select Non-inventory.
3. In the Name field, input "Bad debts."
4. Choose Bad debts from the Income account ▼ dropdown menu.
5. Then, click Save and Close.

To continue recording Bad debt in QuickBooks Online, please follow steps 4, 5, and 6 in the article: Write off bad debt in QuickBooks Online.

Lastly, I've added this article to view sales transactions in QuickBooks Online.

We're pleased to assist you in clearing out the remaining balance for your QuickBooks Online. If you have additional queries or concerns, feel free to click the reply button and leave a comment. Have a fantastic day ahead!