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M
mark-ouwehand-gm
November 4, 2025
Question

Duplicating an invoice does not copy all line-items.

  • November 4, 2025
  • 2 replies
  • 24 views

In the past when I would duplicate an invoice, all line-items were copied. Now when I duplicate an invoice, only the first line-item is being copied and the rest is omitted. Why?

2 replies

H
Heide DC
November 4, 2025

Let’s try some troubleshooting steps so you can duplicate your invoice, Mark.

 

You can logging out of your QuickBooks account and then logging back in to refreshes your session and resolves some issues that may interfere with normal functionality. After logging back in, try duplicating the invoice again.

 

If the issue persists, try logging in using a different supported browser to see if the issue still occurs and make sure your browser is up to date. Switching browsers can help rule out compatibility issues or problems related to your current browser’s settings, cache, or cookies.

 

If you have any other concerns, please don't hesitate to reply if you need further assistance.

M
mark-ouwehand-gmAuthor
November 4, 2025

Hi Heide, thanks for your suggestions, but unfortunately it didn´t solve the problem. Standard I use Chrome, but both Incognito mode and using Firefox give the same result: when duplicating the invoice only the first line-item is being copied.

Let me know if you have more suggestions.

Thanks for your help!

Mark

C
Candice14
Level 8
November 4, 2025

Good morning, @mark-ouwehand-gm. 

 

Thanks for reaching back out! 

 

Since the troubleshooting steps my colleague provided didn't work, I recommend contacting our Customer Support Team for further assistance. They'll be able to review your account with you and figure out why this is happening. Here's how: 

 

  1. Go to the Help icon in the top right-hand corner. 
  2. Press the Contact Us button. 
  3. Enter your question and hit Let's talk. 
  4. Scroll down and choose to get a callback. 

 

Please keep us updated on how the call goes. I'm only a post away if you have any other questions. Take care! 

J
JJMVIT
December 1, 2025

Same issue here with Self Employed... Only the first line is duplicated.  Even the preview is out of order.  Tried different browsers, clearing cache, different computers, different networks, same results.  This was last month.  Still having the same issue this month and the Quickbooks bots seem to be replying with the same response.

With that recent cost increase maybe hire more live techs instead of implementing more AI?  

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