how do i edit a credit card payment before it batches because the customer overpaid?

Forum|Forum|8 months ago
October 13, 2025
1 reply
5 views

I need to edit a Credit card payment before it batches, how do I do that?

QuickBooks Online

Jane_M

QuickBooks Team

You can void the transaction entirely in QuickBooks Payments to correct this, @bdractual. I'll provide more details below to help you ensure your records are accurate.

Voiding a transaction cancels the payment completely, as if it never happened, so you can start over and enter the correct amount. Here's how:

Log in to your QuickBooks Payments account.
In the Processing Tools drop-down, choose Reverse a Transaction.
Enter the required details and click Search.
Select the Auth transaction(s) you wish to refund, then click Submit to complete the process.

When reversing a transaction in the Merchant Service Center, be sure to select the Auth Transaction ID instead of the Capture Transaction ID.

If the batch has already been submitted, there's no longer a way to correct the transaction. In this case, you can process a refund to address the customer's overpayment. For more details, please see this article: Void or refund transactions in QuickBooks Payments.

If you have any questions or need additional assistance, feel free to reach out. We're here to help.

Sign up

Login with SSO

Let's get you signed in

Login with SSO

Scanning file for viruses.

This file cannot be downloaded