Is there a way to speed up adding a "sub-customer"? When adding a sub-customer, it literally takes 8 seconds for the customer to load before I can save.

That 8-second delay when adding a sub-customer to a parent account with many existing sub-customers is a known performance limitation in QuickBooks Online (QBO) due to the large list size, @virna1.

QBO must load and render the entire list to preserve the correct hierarchy and enable selecting the bill with the parent feature, which inherently slows the process.

While there isn’t a single setting to eliminate this delay, there are effective workarounds and best practices to speed things up:

• Ensure you have a stable internet connection. QBO is web-based, and performance depends on your computer’s processing power, available RAM, and bandwidth. A shortfall in any area can impact speed.
• Avoid having multiple browser tabs or apps open while using QBO, as this can consume resources and slow performance.

For more detailed guidance, refer to the How to improve performance section of the article: Why is my QuickBooks Online slow?

If you have any additional questions, select the Reply button.