Mobile app for QB is not tracking iphone mileage since July 2026. How can I fix this?

To resolve that compatibility error and get you back into the mobile app, ensure that you've turned on auto-tracking and your device's location to properly track the trips.

Here's how to turn on auto-tracking:

1. Open the QuickBooks Self-Employed app.
2. Go to the Mileage menu.
3. Select Auto-tracking.
4. Select the Auto-tracking toggle to turn it on.

Next, check your device location settings:

1. Go to your iPhone or iPad's Settings.
2. Scroll down and select the QuickBooks Self-Employed app.
3. Select Location. Then select Always. Note: Don't select While Using the App. This option doesn't let the app track your mileage consistently.
4. Turn on the Motion & Fitness, Background App Refresh, and Cellular Data options.
5. Close your settings.

After that, see if the app is now tracking the miles:

1. Open the QuickBooks Self-Employed app.
2. Go to the Mileage menu.
3. Select Auto-tracking.
4. Then, click Check mileage settings.

Please note that in a web browser, there's no option to track your mileage for your iPhone.

For more information about troubleshooting mileage tracking, please refer to this article: Fix mileage tracking issues in the QuickBooks mobile app

If you run into any trouble getting your mileage to track again, just let us know. We are here to help you keep things running smoothly.