Why haven't my trips been recorded

Missing trips in QuickBooks Online usually happen because auto-tracking is off, location permissions are restricted, or battery-saver mode is blocking the app. To fix this, turn on auto-tracking in the app, change your phone's location settings to Always Allow, and turn off any background data or battery limits.

For a complete walkthrough, check out Intuit's guide on fixing mileage tracking issues in the QuickBooks mobile app.

If your settings are correct but trips still won't log, try clearing the app data. This deletes corrupted files, fixes sync errors, and ensures you have the latest updates. Here is how to do it:

For iOS:

1. Open Settings and tap General.
2. Select iPhone Storage.
3. Choose QuickBooks Online.
4. Tap Offload App to clear data without losing your documents.

For Android:

1. Open Settings on your device.
2. Tap Apps, then select QuickBooks Online from the list.
3. Choose Storage, then tap Clear data.

If the issue persists, simply uninstall and reinstall the app, then log back in to refresh your connection.

If you have additional questions, feel free to click Reply.