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inlandop
February 9, 2024
Question

1099

  • February 9, 2024
  • 1 reply
  • 6 views

I'm going in to file 1099s (late I know) and when I go to select accounts, its empty and I can't figure out how to filter in the accounts I need.

 

Please help!

1 reply

E
Erika_KQuickBooks Team
QuickBooks Team
February 9, 2024

I understand the urgency of filing Form 1099, lan. And thank you for adding a screenshot. 

 

If you're using the QuickBooks Online (QBO) mobile application, please note that filing 1099 is only available when we're using the web browser. With that, we have logged into your QBO account via a supported browser. Then, we can begin filing the Form 1099. 

 

Here's how: 

 

  1. Go to Payroll, then Contractors. 
  2. Hit the Prepare 1099s button. 
  3. Review the information. 
  4. Once done, select the Confirm info and start filing green button. 
  5. Click Select accounts and then choose Add. 
  6. Hit Next. 
  7. Follow the onscreen instructions. 

 

For more info, check out this article: Create and file 1099s with QuickBooks Online. 

 

However, if you're filing using a web browser, yet you were unable to select accounts, we can perform some basic troubleshooting steps. We can open your QBO account on an incognito window. You can refer to the following keyboard shortcuts based on your browser type: 

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If the private browsing session is successful, delete the browser's cache to restart the system. This can be done in other supported and up-to-date browsers. Clearing the cache will reset the system, allowing you to start with a clean slate. 

 

Also, I'll add these articles to learn how to manage your 1099 in QBO: 

 

 

I'm still all ears for any concerns about Form 1099. Take care!

I
inlandopAuthor
February 10, 2024

I appreciate the detailed response. However, I am using QB from my desktop, and the 
Add / Edit accounts and sub-accounts section is still not working for me. The 'Add' button is greyed out.

Adrian_A
Adrian_A
Level 8
February 10, 2024

Hi inlandop,

 

Since the issue persists, I suggest reaching out to our payroll support team so we can create an urgent investigation into this matter. To do so, you can follow the steps laid out below.

 

Here's how:

 

  1. Click the ? Help icon.
  2. Go to the Search tab.
  3. Click Contact Us.
  4. Select Ask about something else.
  5. Enter a few words to describe your concerns.
  6. Click Continue.
  7. Select either Chat with us or Schedule appointment.

 

Furthermore, once the issue is resolved, you can check this article on how you can file 1099s: Create and file 1099.

 

You can always post in the forum anytime you have concerns about filing 1099.

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