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February 2, 2019
Question

Account says payroll subscription is active but the payroll center says its inactive

  • February 2, 2019
  • 53 replies
  • 606 views

Hello,

I am having problems with my payroll subscription.

Payment has been updated and says it is back to active in both the web account login and the desktop payroll subscription center.

But in the Payroll Center it still says it is inactive. The system is not calculating taxes as it should.

I have tried to get a hold of Intuit by phone, but they are not open on the weekend.  Hopefully, someone can be of assistance through this?

Thank you in advance!

53 replies

New Member
July 17, 2026

Here I am with the same exact issue. I have tried all the recommended fixes to no avail. This is so frustrating. I can’t process payroll or tax forms. I don’t understand what the issue is. Quickbooks had not problems charging my credit card on file for the auto renewal but it cannot fix the issue asap. Customer service should be available 24 hours. Especially when it comes to payroll services.