Actual Help

Does anyone at Quickbooks know what they are talking about?  Is there anyway to speak with a supervisor, manager or just someone in general who is actually helpful??!!  How does Quickbooks even stay in business?  Their customer service is WAY below par.  

The payroll system is not very user friendly.  Things don’t get posted to the correct chart of accounts account, despite us having it all set up correctly to flow that way.  We will sit on the phone literally for 1+ hours trying to find someone to help us with this and still get no where.

Now we have an employee who retired but she will continue to get payments from us for a while.  She basically moved from a regular employee to a 1099 employee in our system.  She wants to keep her same direct deposit information and have our payments to her continue to be deposited directly into her checking account.  Quickbooks is having us send in our company utility statements in order to do this??  And now they are asking for our driver’s licenses for proof of identification???!!!  All we want to do is set up ACH payments!  This is absolutely ridiculous!!!  I regret moving our books to Quickbooks!!