Let's perform a couple of troubleshooting steps to make sure you can view your information in your QuickBooks Online (QBO), info-lidlocs.
Before we proceed, may I know what information you're referring to? Any additional details will help me provide the best resolution for your concern.
In the meantime, let's sign in to your QBO using a private browser (incognito). There are times that the browser is already full of frequently accessed page resources (cache and cookies), causing some unusual responses.
Here's how:
Press Ctrl + Shift + N (Google Chrome).
Ctrl + Shift + P (Firefox).
Control + Option + P (Safari).
If they're now showing, return to your default browser and perform a clear cache to refresh the system. However, if the them same thing happens, let's use other supported browsers.
I also suggest visiting our website for tips and other resources you can use in the future: Self-help articles.
Just click the Reply button below to add more details or your concern. I'm looking forward to hearing from you soon.
Need QuickBooks guidance?
Log in to access expert advice and community support instantly.