August 29th direct deposit has not processed yet

I’ll guide you to the appropriate support channel to ensure your employees receive their direct deposits, Aliciah45.

You'll have to contact our live support team, as they have the necessary tools and access to review your payroll settings and transactions securely. Delayed direct deposits often require an in-depth account review, which our live representatives are equipped to handle. They can evaluate your situation and provide tailored assistance to ensure your employees are paid on time.

Here’s how to contact them:

1. Click the Help icon in the upper-right corner.
2. Go to the Search tab and select Contact Us.
3. Choose Ask about something else, describe your concern, and click Continue.
4. Select your preferred method of contact:
   •  Have us call you – A support expert will call you directly.
   • Chat with us – Start a live chat with a support expert.

Make sure to check the support hours to determine when help is available.

Our live support team is ready to assist you throughout the process. If you have any other questions, don’t hesitate to leave a comment below.

Hi!

My employees did not receive their direct deposit today as well.  Did you get anything resolved with Quickbooks?  I've tried reaching out to them with no luck....phone or chat.

Thanks!

Lori

Same. I opened a hello chat and called in. After about 20 minutes, I got an automated reply in the help chat window saying there was “an issue potential delay in Payroll processing that has been resolved and the funds should be available by this afternoon.” I’m still waiting for a live agent.