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June 28, 2025
Question

Automatic conversion of Direct Deposit staff to "CHECK" for one payroll without my authorization or notifying me.

  • June 28, 2025
  • 1 reply
  • 4 views

All of my Direct Deposit staff were converted to "Check" without my authorization or notification even though payroll was entered two days prior to the pay date.  Oddly two staff had their payroll entered the day before and their direct deposit for 6/27/2025 went threw without any problem.  When I logged in to see what happened, I saw a notification stating that there was a delay in direct deposit processing time and that direct deposit would go in on 7/1 and that I could print a check instead.  In addition, when I looked at the "Paycheck List", and staff that were entered on Wednesday had their payment type converted to "Check".  Do I now need to print checks for everyone?  If I print the checks will the Direct Deposits also go through?  Please advise as soon as possible.

1 reply

Moderator
June 28, 2025

Before we can conclude whether to print the checks for the rest of the employees or not, you'll need to double-check those paychecks first, DrNelson.

 

If the Payment method for the processed paychecks in question shows as a Check instead of a Direct Deposit (DD), they will not be counted as a DD transaction. You have two options in handling this situation.

 

The first option is to print the paychecks (Check) for that pay period to pay your workers. After that, switch their Payment method back to Direct deposit so they'll be automatically processed as DD for the following pay schedule.

 

For the second option, void the affected paychecks and wait for the stated date (7/1). Then, ensure you've modified your employee's Payment method to Direct deposit and rerun the payroll.

 

It's essential to note that DD settlement time can be affected by non-working days, holidays, issues with either the sender's or receiver's bank, and the completion timeframe with those transactions. For more information, access this link: Direct deposit lead time.

 

There could also be an issue with the first processed paychecks from Wednesday, such as bank maintenance or fund insufficiency. I would suggest contacting our Payroll Support Team so they can review everything for you and offer further clarification about your concerns.

 

Regarding the automatic conversion to Paper check, is this just on the paycheck's side, or the listed Payment method on the worker's profile is also affected by this? Providing us with more information allows us to relay a precise resolution or insight about this matter.

 

You can also review your Audit log. It can help you verify if there's another user with the appropriate company access who edited your worker's Payment method.

 

You may also click this article for future reference: Run and use the payroll report. It can be handy once you need to track your payroll data in the platform.

 

If you have follow-up questions, let us know by clicking the Reply button.