Automatic mileage not tracking my drives, help please

I appreciate you reaching out with your concern, Bsboone. Let's work together to get your automatic mileage tracker running smoothly.

When the automatic mileage tracker in QuickBooks Online isn’t logging your drives, here are some steps to troubleshoot and fix the issue:

1. Turn on Auto-Tracking in the App:
   • iOS (iPhone and iPad):
     • Open the QuickBooks mobile app.
     • Tap the Menu ☰ icon, then select Mileage.
     • Ensure Auto-track your miles is turned on and follow the on-screen instructions to allow location access.
   • Android:
     • Open the QuickBooks mobile app.
     • Tap the Menu ☰ icon, then select Mileage.
     • Ensure that Auto-track your miles is on and that location access is allowed.
2. Check Your Device’s Location Settings:
   • iOS:
     • Go to your device’s Settings.
     • Scroll down and select the QuickBooks app.
     • Set Location to Always.
     • Turn on Motion & Fitness, Background App Refresh, and Cellular Data.
   • Android:
     • Ensure QuickBooks can run in the background by following Google’s steps for your specific device.
3. Disconnect Your Hotspot While Driving (Android Only):
   • If your device is connected to a Wi-Fi hotspot while driving, it can interfere with trip recording. Make sure it isn't connected to a hotspot while driving.
4. Review and Correct Individual Trips:
   • Open the QuickBooks mobile app.
   • Go to Mileage and review your trips.
   • Correct any missing or inaccurate trips manually.
5. Clear Cache:
   • If you’re using the desktop app, clear the cache by selecting Help > Reset app data, then fully close and re-open the app.
6. Update the App:
   • Ensure you have the latest version of the QuickBooks mobile app installed. Updating the app can fix and improve functionality.

For comprehensive insights, please visit the following article: Fix mileage tracking issues in the QuickBooks mobile app.

If the issue persists, I highly recommend contacting QuickBooks support for further assistance. Their experts can provide tailored troubleshooting to your account and device setup, ensuring a swift resolution.

To unlock the full potential of the Mileage tracking feature in QBO, check out this link: Automatically track Mileage in QuickBooks Online.

Rest assured, we are committed to helping you resolve this issue and ensuring your Mileage is accurately logged in QuickBooks Online. Should you encounter any further problems or have additional questions, please don’t hesitate to get in touch. We are always here to assist you and ensure your success.

It keeps freezing when tracking a drive. When I complete the drive it won’t go to the categorize drive screen