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K
KenW
March 22, 2021
Question

Can I turn off payroll emails to our accountant?

  • March 22, 2021
  • 42 replies
  • 211 views
No text available

    42 replies

    M
    MirriamMQuickBooks Team
    QuickBooks Team
    March 22, 2021

    Yes, you can, KenW.

     

    To customize your payroll notifications, here's what you'll need to do:

    1. Click the Gear icon at the top.
    2. Select Payroll Settings.
    3. Under Customize Email Preferences, select Accountant from the drop-down list to edit your settings for the notifications.
    4. Click OK.

     

     

    If you have any other questions or need more help, feel free to post here anytime. I'll be around to assist. Have a great day. 

    K
    KenWAuthor
    March 23, 2021

    There is no Customize Email Preferences in my Payroll Settings.

      R
      Rea_M
      Level 10
      March 23, 2021

      The steps above are for the QuickBooks Online Accountant (QBOA) platform, @KenW. This is why you're unable to view the Customize Email Preferences on your Payroll Settings page. Let me point you in the right direction on how you can turn-off payroll emails to your accountant.

       

      There's a need to verify your payroll account details to update your email preferences. Since we're unable to do that here in the Community for security purposes, I'd recommend contacting our Payroll Care team. They can securely pull up your account and have the necessary tools to disable payroll emails to your accountant.

       

      In case you want to talk to one of our representatives to relay this matter, you need to request a callback. Here's how:

      1. Go to the Help menu.
      2. Choose Contact Us. 
      3. Enter your specific concern in the What can we help you with? field. 
      4. Click Let's talk. 
      5. Select Get a callback. 
      6. Enter your contact details. 
      7. Click Confirm my call. 

       

      I've attached a screenshot below for your reference.

       

      In the meantime, I'm adding this article to further guide you in managing your payroll account in QBO: QuickBooks Help Articles. It includes topics about subscription management and setting up and editing your payroll, to name a few. You can click the + More topics button to view other selections.

       

      Let me know how it goes in the comments below. If you have other concerns about managing payroll emails and inquiries about its setup, I'm just around to help. Take care always.

      I
      intexhomes
      February 2, 2023

      This is craziest thing I have heard. I am owner of the company and software, but still cannot turn off email notifications to my employed accountant from my end and have to call customer support to do that. Same thing goes if you want to cancel reconciliation. You can do it from the accountant end, but no from your end. Really?

        L
        LeChuz
        October 3, 2023

        This problem has apparently not been resolved by Quickbooks. 

        Anyone have an idea when we will be able to turn off Payroll Notifications? 

        Imagine that you have 10 - 15 clients running Quickbooks payroll and receive notifications every time payroll needs to be run or when the payroll withdrawl is being made.

          E
          Ethel_AQuickBooks Team
          QuickBooks Team
          October 3, 2023

          Welcome to the Community, @LeChuz.

           

          I'll help you turn off the payroll email notifications in QuickBooks Online Accountant.

           

          Here's how:

           

          1. Go to the Gear icon and choose Payroll settings.
          2. For Email notifications, click the Edit icon for the Payday reminders.
          3. Uncheck the box beside Payday notification.
          4. Once done, hit Save.
          5. Click Done.

           

          You can also read this article to learn more about managing auto payroll in QuickBooks Online: Set up and manage your Auto Payroll in QuickBooks Online Payroll.

           

          Feel free to comment below if you have questions about payroll notifications. I'm always here to help. Have a great day.

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