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January 23, 2023
Question

Can not accept employee social security number

  • January 23, 2023
  • 1 reply
  • 7 views
Can not reinstated an inactive employee to active?

1 reply

JessT
Moderator
January 24, 2023

Hi rthrasher,

 

You only need to change the employee's status to Active. There's no need to enter a Social Security Number since QuickBooks had that information already when you created the employee's profile. However, if you haven't entered the SSN before, use this format: XXX-XX-XXXX. What was the QuickBooks error when you tried changing the status?

 

Let me know if you're getting an error. You can also do the basic browser steps, like signing in on a private browser or clearing your browser's cache.

 

We're just around to continue helping you.