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April 11, 2024
Question

Can you help me with my pin number it keeps rejecting the pin numbers every time

  • April 11, 2024
  • 1 reply
  • 6 views
I go to active my pin number, I put the number in the it ask for a code number to verify.Then it says wrong number put a different number.So I do it comes back saying the same thing

1 reply

QuickBooks Team
April 11, 2024

Hello there, @Treylee .

 

Let me help you activate your PIN in QuickBooks Online (QBO).

 

First off, could you please clarify if the PIN you mentioned is for payroll bank account or for activating your QuickBooks Debit card in Payments?

 

If you're trying to connect your bank account to payroll, here's how to verify it:

 

  1. Look and enter the test transaction amount.
  2. Go to Payroll, then Overview.
  3. In your To Do List, click Let's go on Check your bank account item.
  4. Click Verify Amount, and enter the transaction amount.
  5. Select Verify.

 

If there are no New payroll tasks, follow these steps:

 

  1. Go to Settings, and click Payroll settings.
  2. In the Bank account, select Edit.
  3. Click Verify Amount, then enter and confirm the amount.

 

On the other hand, if you want to connect your QuickBooks debit card for Payments you can visit this article for detailed steps : Use the QuickBooks debit card to get your cash.

 

Moreover, I'm adding this article as your reference in categorizing your QuickBooks Checking transactions: Categorize online bank transactions in QuickBooks Online.

 

Return to this post if you require further assistance with activating your PIN in QuickBooks Online. I'm always here to lend a hand.

March 2, 2026

I have never used QBooks online - thought my accountant was using it so I have nothing other than 5 years of bills with no data in it

 

QuickBooks Team
March 2, 2026

Hi there, @mep1. Are you experiencing issues with your PIN while trying to access your QuickBooks Online account? Since your accountant managed the account, it is best to contact them to obtain the correct PIN.
 

Your accountant may have set a custom PIN for your QuickBooks Online account, banking, or payroll. However, if this was unauthorized, I recommend contacting our Live Support team for further assistance.

 

Here’s how to reach them:

 

  1. Go to the (?) Help button in the top-right corner.
  2. Select the Search tab and fill in keywords describing your concern in the search bar.
  3. Click Contact Us.
  4. Provide a brief description of your concern and Continue.
  5. Choose between Chat with us or Have us call you as your preferred option.
     

You can check our support hours to see when help is available and choose the time that works best for you.
 

For additional questions or concerns, just leave a reply below.