Changed from QBO essentials to simple start Now I can't update weekly payroll even though I've paid for it Has anyone else experienced this?

Thanks for stopping by the Community. I'm happy to help, @briank7. 

Can you tell me what error message you receive while trying to update? It helps me check if there's a reported issue related to your concern. 

We can start troubleshooting by signing in to your QBO company using a private window. This step will disable the extensions and stops the cache from saving your search history.

• Google Chrome: Ctrl + Shift + N.
• Safari: Command + Shift + N.
• MS Edge and Firefox: Ctrl + Shift + P. 

Once you're in, perform the task you did earlier. If it's working well, please go back to your usual browser and clear its cache and cookies to refresh the system and remove the junk files. Alternatively, you can switch to other supported browsers.

I'd like to know how you get on after performing the steps, as I want to ensure this is resolved for you. Just reply to this post, and I'll get back to you. Take care always.