Complaint : Timeline for making a banking change for our Direct Deposit? Intuit says it will get done on their timeline

Over the past week, I have contacted customer service three times seeking an update. During my call today, the supervisor, Cam, advised that she could not assist with the bank change because it had been sent to another department. I was told that the department is busy and that I may need to wait up to ten business days; however, no clear timeline or confirmation was provided regarding when the request would be reviewed.I was also advised that Intuit operates on its own timeline and that there was no further assistance or escalation available to ensure the change is completed in time for our next payroll. I am reaching out to this community in hopes of obtaining guidance or assistance, as this issue is time-sensitive and directly impacts our ability to process payroll.