Skip to main content

SUMMER SAVINGS 90% OFF QuickBooks for 3 months* Ends 8/27

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
E
emeraldkingdomparties
July 24, 2025
Question

Contractors can't find business

  • July 24, 2025
  • 5 replies
  • 70 views

I have about 20 contractors and for some reason the 2 most recent hires cannot find my business. They were both using desktop and no other contractors have had this issue.

Has anyone else had this happen?

5 replies

J
Jessavell_AQuickBooks Team
QuickBooks Team
July 25, 2025

Hi there, @emeraldkingdomparties.

 

To further address this matter, I have a few more questions to better understand your situation.

 

First, how did your contractor attempt to find your business? Did you send them an invitation?

 

Next, I noticed that you used the QuickBooks Online (QBO) tag here in the Community forum, but mentioned that your two contractors are using desktop. Could you please clarify whether you mean QuickBooks Desktop (QBDT), the QBO desktop app, or accessing QBO through a desktop computer?

 

Please note that QBO and QBDT are two different versions of QuickBooks. If you invited your contractors to access your company file, they can only do so on the same platform on which they were invited.

 

If they're using the QBO desktop app or accessing QBO through the web, ensure their names and email addresses are entered correctly so they can receive the invitation and access your company files.

 

I'll be on the lookout for your reply.

E
emeraldkingdompartiesAuthor
July 25, 2025

I did send them invites via their emails.

 

I guess using QBDT then? I have never signed up for my own company so I have 0 idea how it works on their end. They said they clicked the link in the invite and then couldn't find our company.

Their emails and names are right.

M
MoiraskyeTQuickBooks Team
QuickBooks Team
July 25, 2025

I appreciate you for having the time to clarify your concern, @emeraldkingdomparties.

 

Since you mentioned sending email invitations to contractors, could you let me know which QuickBooks platform you are using? Specifically, are you using QuickBooks Online (QBO) or QuickBooks Desktop (QBDT)?

 

If you're uncertain about which QuickBooks subscription you are using, here’s how to find out:

 

 

Once we confirm your subscription type, please ensure you have Primary Admin access, as this is required to send invitations to your contractors.

 

Also, please ensure that your account is active so contractors can successfully open and accept the invitations.

 

For more details on managing contractors for your QuickBooks account, please refer to this article: 

Manage contractor and vendor W-9 invites.

 

Please know you can rely on the Community team whenever you need assistance.

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.
Terms & ConditionsAccessibility statement