Direct Deposit Issue

Yes, I usually see my deposit around 4:00am central time and haven't received it.

Have you received an email from Intuit with the subject "Direct Deposit Unsuccessful"? If you did, please reply with the code mentioned in that message so we can narrow this down.

A missing direct deposit usually happens for a few common reasons, such as an incorrect bank account or routing number, or an account that belongs to a different employee.

Here is how you can handle each situation:

1. Incorrect bank account or routing number: Check with the receiving bank to see if the account exists. If it is an active account and the deposit went through, you can request a direct deposit reversal 5 business days from the pay date (counting the paycheck date as day one). Keep in mind that a reversal does not guarantee the funds will be recovered.
2. Closed or non-existent account: Once the bank confirms the deposit was rejected, void the original paycheck, update your employee's bank account info, and create a new paycheck to send a new direct deposit.
3. Account belongs to another employee: You can arrange internally with the employee who received the funds to return it via cash or check. Alternatively, you can request a direct deposit reversal.

If you have more questions, reply below, and we'll be happy to answer them.