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Employee Access Pay Stubs

22 replies
266 views

Hello,

I have one employee that received the invite to access their pay stubs but is getting an error when trying to sign in. They do have an account to file their taxes under the same email? Is it one account?

Thanks,

CK18

Workforce Payroll

MarsStephanieLAnswer

Level 6

Hi there, @CK18.

I can show you how to identify which email should be used so that they can view their pay stubs in QuickBooks. I'd like to know if they got an error message upon signing in. This will help me find a specific workaround for you.

For now, let's check if they're using the correct email in accessing their pay stubs. You can verify it by checking their personal information in QuickBooks. I'll show you how to get there.

Go to the Payroll or Workers menu, and select Employees.
Select the employee’s name, then click Edit ✎ next to Pay.
Verify the email if it's the same on what your employee is using upon signing in.
If it's not the same, you can ask for a new email and enter it there.
Select Done.

If the email is correct, I recommend letting them use an incognito browser or clear the cache before accessing it again. This will clear those obsolete data that have been accumulated over time and fix any browser-related issues.

I include this article for more information about inviting your employees to Intuit Workforce: Invite employees to see pay stubs and W-2s online.

I'll be here if you need further assistance or if you have other questions. Let me know by dropping a comment below. Take care.

MarsStephanieLAnswer

Level 6

Hi there, @CK18.

I can show you how to identify which email should be used so that they can view their pay stubs in QuickBooks. I'd like to know if they got an error message upon signing in. This will help me find a specific workaround for you.

For now, let's check if they're using the correct email in accessing their pay stubs. You can verify it by checking their personal information in QuickBooks. I'll show you how to get there.

Go to the Payroll or Workers menu, and select Employees.
Select the employee’s name, then click Edit ✎ next to Pay.
Verify the email if it's the same on what your employee is using upon signing in.
If it's not the same, you can ask for a new email and enter it there.
Select Done.

If the email is correct, I recommend letting them use an incognito browser or clear the cache before accessing it again. This will clear those obsolete data that have been accumulated over time and fix any browser-related issues.

I include this article for more information about inviting your employees to Intuit Workforce: Invite employees to see pay stubs and W-2s online.

I'll be here if you need further assistance or if you have other questions. Let me know by dropping a comment below. Take care.

C

CK18Author

Good Morning,

Thanks for the information. We verified her email is correct and she tried the steps you suggested it still did not work. I have attached a email with a screen shot of the error she is getting. She also has used turbo tax in the past and we are wondering if that account is why she is getting the error?

[attachment with personal information removed]

M

MirriamM

QuickBooks Team

Hello again, @CK18.

Thanks for adding a screenshot of the error message. No, it has nothing to do with your employee TurboTax account.

You can resend the invite to help fix the issue. Just have the employee to accept it right away since the email is valid for up to 30 days only.

To resend a Workforce invitation, here's how:

In the left menu, click Payroll.
Go to the Empoyees menu.
Locate the employee.
In the Personal info section, Select Resend next to "Invite this employee to view their pay stubs and W-2s online."
Hit Done.

Once done, have your employee open the email and select the Get access to paychecks to accept the invitation. Also, please know that they can only use the link once.

Take a look at these articles for more information about the process above:

Let me know how things go on your end and if you need other help in QuickBooks. I’m more than happy to help you. Have a great rest of the day.

L

leah 73

Yes

I am the employee Leah Sandelin.

I would like to access my pau stubs.

thank-you

C

CharleneMaeF

QuickBooks Team

I'm here to ensure you're able to view your paystubs, leah 73.

If your employer hasn't invited you yet, you'll have to ask them to send one.

Please share these steps with your employer:

Go to the Payroll menu and then select Employees.
Click Invite to Workforce.
Locate the name of your employee, then enter the email address.
Click Send Invitations.

After that, you'll receive an email with a link to set up and view your paystubs.

To learn more about the process, please see this article: Invite your Employees to See Pay Stubs, W-2s and More.

Additionally, I've added an article that'll help you see your paystubs in Workforce: View your Paychecks.

If you need more help in dealing with your other tasks, please click the Reply button and share more details of your concern. We're here to assist.

H

Hotmoma282

Hi I can't get my paystubs. And I was invited to login through my employer

S

SarahannC

Level 9

Hello there, @Hotmoma282.

I'll make sure to help you view you paystubs successfully.

To make sure I'll get the correct details about your concern, can you tell me if any errors occurred when trying to access your paystubs? Were you able to log in to the invite that your employer sent you?

You'll need to log in from the email that was sent to you from your employer to access paystubs. If you encounter unusual behaviors in the process, we can perform basic browser troubleshooting to fix the issue. It could be that the stored temporary internet files are the reason why you're having issues accessing your pay stub.

We can start by accessing your QuickBooks Workforce account in an incognito window. These are the shortcut keys:

Google Chrome: Ctrl + Shift + N
Safari 11 or newer: ⌘ + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Microsoft Edge: Ctrl + Shift + P

If it's working fine, we'll have to go back to your regular browser and clear the cache to eliminate the junk files. If the same thing happens, we can use other supported browsers. It could be that the one you're currently using right now has a temporary problem with QuickBooks Workforce.

If it persists, you can ask your employer to re-invite you to access your paystubs. Make sure to accept or log in from the invitation before it gets expired.

I've got some resources to help manage your paychecks and W-2s:

I'll be around in case you have other concerns or need further assistance with viewing your paystubs. Take care and stay safe!

D

daparker031274

I am an employee/contractor. In my workforce payroll portal I always show direct deposit in my payment history for all previous payments. However, last week I received a direct deposit on one day and then the next my employer processed another payment, however this says Check instead of direct deposit. Does this mean I am receiving a paper check in the mail?

C

Charies_M

Level 9

It's good to see you write your concern here in the Community, daparker031274.

Yes, you got it right. You received a check instead of a direct deposit. You can reach out to your employer so they can verify and know the reason why it changed from direct deposit to check.

Finally, sharing with you this article for some links about the payroll tasks in QuickBooks Online: QuickBooks Payroll help article hub.

Be sure to get back to me if you have additional payroll concerns. It would be my pleasure to help. Have a good one!

Depósito

QuickBooks Team

Hi there, Emilio199.

Let me get the help you need.

To be sure we're on the same page, I'd like to ask for more details about the help you need with Depósito. Any additional information will get us closer to the resolution.

We're looking forward to hearing from you. Have a great day!

Hello

QuickBooks Team

Thanks for reaching out to the Community, 32181.

I would love to help you, but I need some information about your concern. Could you please provide more details about your concern?

Any additional info or a screenshot of the interface will be greatly appreciated. We are looking forward to your reply. Have a good one!

B

BerthaNi1973

Where can I get my check stubs of October and November. This is Bertha Nieto.

N

Nickel9095

Was recieving the amount in a email and that has stopped and won't let me open the account up to see know.

N

Nickel9095

Was recieving the amount in a email and that has stopped and won't let me open the account up to see know.

C

continea

Level 5

Hello Nickel9095,

Welcome to the QuickBooks Community! I will be delighted to help. Before we dive in, could you let me know if you are the employer or the employee? Knowing this will aid in the direction in which to resolve this issue.

Looking forward to your reply. Have a pleasant day ahead! Looking forward to your reply. Have a pleasant day ahead!

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