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K
Krista480
December 1, 2025
Question

Employee unable to change Service Item in QB TIME

  • December 1, 2025
  • 1 reply
  • 6 views

 My employees have several Service Items to choose from. One of my employees has recently not been able to choose on certain Jobs. It doesn't happen for all of them or all the time, it's completely random. 

I've sent him a new invite hoping it will re-set. Any ideas?

 

 

1 reply

Clark_B
Clark_BQuickBooks Team
QuickBooks Team
December 1, 2025

Hello there, @Krista480.

 

To start, I suggest waiting for your employee to accept the new invitation in QuickBooks Time to see if this resolves the problem, as it could be a user-related issue. If the issue persists even after the re-invitation, I recommend contacting our Live Support team to further check why your employee is unable to change the service item.

 

Here's how:

 

  1. Go to Help.
  2. Select the Search tab, then choose Contact Us.
  3. Type in your issue or concern in the field.
  4. Hit Continue.
  5. Click the Chat or Callback option.

 

For more information about our contact feature and support hours, refer to this article: Get help with QuickBooks products and services.

 

If you have any other concerns, please feel free to click Reply.

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