Has anyone else’s employees not received W2’s mailed by QuickBooks Payroll on 1/13/24?

 I can share some information with employees receiving their W-2s, @Scruffy2737. 

For QuickBooks Online Payroll, if automated taxes and forms are on, we’ll mail the W-2s to your employees’ home addresses via USPS starting January 16 through January 31. If your employees still have not received a copy of their W-2 form, you can contact our Customer Support team to check the status in a secure environment. Our tools can help ensure that your employees receive their W-2 forms as soon as possible.

To contact our Customer Support team, please follow the steps below: 

1. Go to the Help icon to connect to a live support agent. 
2. Select the Search tab and click on the Contact Us button.
3.  Select a topic for your concern in the What can we help you with? section.
4. You'll now be provided options on how to connect to our Customer Support.

You can check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.

Here's also how you can invite your employees to view their W-2s online to see their pay stubs and W-2s online: Invite your employees to QuickBooks Workforce.

Let me know if you need more information about W-2s. I'm always here to answer them for you. Let me know by leaving a reply below. Have a great rest of the day!

Yes. The system states for me that they were sent on 1/11/24 and no one has recieved them as of today.  I contacted them last week and was told that the date sent on my system does not mean they were sent that day. I stated to them that if that is not the date they were sent then it should not say that. I have contacted them several times and keep getting the answer they will be sent between the 16th and 31. It is very frustrating to me, because this is the first year I have had quickbooks handle the w2's, and I have never had them out to the employees this late, normally out by the 15th. It is frustrating

I just got off the phone with assisted payroll. W2's were sent the IRS January 6th. 

She thinks that the problem may be the IRS got them too early and now they're rushing and pushing out the W2's for the late filers first and then they'll get to the ones that were submitted early. 

(Sounds about right - if the government's involved in anything you know it's going to be backasswards). 

Employees and their W2's are now at the mercy of the IRS. They're the one's that send them.

I always thought Intuit sent them directly, apparently that's not the case. 

None of my employees have received theirs either...we have used Quickbooks payroll for years and this is the first year I can remember them not being timely. I will be calling tomorrow.

Our company is having the same issues. We were able to go through the books on our end and print them.

Quickbooks Online

Tax

Payroll Tax

Payments & Filings

  - Click Filings

  - Under Reports - Click W2's & print

Cut off your copy at the bottom

We are sending ours out today.

Same problem, 2/20, still no W-2s.  On hold on the phone with them now.

We use QB Desktop Enhanced Payroll. 

After being told on the 29th that the W-2s would be mailed by QB, I wasn't feeling assured.

I called back on the 3rd and was told that QB does not mail out W-2s and it has always been that way.

I do not remember having to mail our W-2s ourselves. 

I think I would remember stuffing 60 envelopes.