Hi there, @deborah33. We understand how frustrating it can be when things don't go as planned. Please know that we're here to help and will do everything we can to make things right for you. Just to make sure, did you receive any error message when changing your bank account? When changing the payroll bank account ensure that the old account has no pending tax payments or payroll transactions. Once you're ready, follow the steps. Click Settings ⚙, and then choose Payroll Settings.From Bank Accounts, tap Edit ✎.Hit Update.Select Add new bank account.Search your bank name. You may be asked to enter your online banking user ID and password. Otherwise, select Enter bank info manually. Enter your routing and account number, then select Save.Hit Accept and Submit. Please check this article for more details on changing your bank account for payroll: Change your payroll bank account.I'm also adding this reference to learn how to update your employee's bank account for direct deposit: Change your employee's direct deposit info. You can count on me if you have any other payroll concerns. Just let me know by adding a comment on this thread. I’ll do my best to get back with a resolution, @deborah33. Keep safe always!

Question

How do I change the bank account linked to payroll direct deposit? I have followed all of the instructions, but the payroll remains linked to our old account.

Forum|Forum|2 years ago
November 14, 2023
10 replies
423 views

No text available

QuickBooks Online

D

DebSheenD

Level 5

Hi there, @deborah33. We understand how frustrating it can be when things don't go as planned. Please know that we're here to help and will do everything we can to make things right for you.

Just to make sure, did you receive any error message when changing your bank account? When changing the payroll bank account ensure that the old account has no pending tax payments or payroll transactions.

Once you're ready, follow the steps.

Click Settings ⚙, and then choose Payroll Settings.
From Bank Accounts, tap Edit ✎.
Hit Update.
Select Add new bank account.
Search your bank name. You may be asked to enter your online banking user ID and password. Otherwise, select Enter bank info manually. Enter your routing and account number, then select Save.
Hit Accept and Submit.

Please check this article for more details on changing your bank account for payroll: Change your payroll bank account.

I'm also adding this reference to learn how to update your employee's bank account for direct deposit: Change your employee's direct deposit info.

You can count on me if you have any other payroll concerns. Just let me know by adding a comment on this thread. I’ll do my best to get back with a resolution, @deborah33. Keep safe always!

D

deborah33Author

Yes, as I said, I have followed all of the steps. I do not have pending payroll or tax payments. When I click on settings, the new bank account displays that it is connected to payroll. Yet when I try to create a payroll check, it still displays the previous bank account (which, by the way, is incorrect. Somehow, as of 11/1/2023 our bank connection changed the name of the account, so all of the payroll items including tax payments are now posting to an unlinked account without giving me the ability to change them.)

AlcaeusF

Level 14

Hello Deborah33,

I appreciate you getting back to us here regarding the bank account issue. I can help you get back on track with running payroll using the correct payroll information in QuickBooks.

Now that your bank account is up to date and connected to your payroll service, the last step is to change your bank account in your accounting preferences. This way, your payroll transactions and tax payments are posted to the correct account in your books.

Go to the Accounting section and update the bank account under Paycheck and payroll tax payments. Here are some screenshots for your visual reference:

If the problem persists, please proceed with contacting our Payroll Support Team. They can check your account and further assist you with updating the necessary information on your account.

Our Customer Support Team for QuickBooks Online Payroll - Core, Premium is available from 6 AM - 6 PM PT (Monday - Friday). For QuickBooks Full Service Payroll, QuickBooks Online Payroll Elite/Premium, any time, any day.

Here's how:

Click the Help tab in the upper-right corner.
Go to the Assistant tab.
Click Get help from a human.
Choose Chat with us or Have us call you.

Once you've processed payroll using the updated bank account, you can run, print, and customize payroll reports in QuickBooks Online Payroll. Here's a link you can visit to learn more about personalizing payroll data: Run payroll reports.

Please don't hesitate to let us know if you need more assistance updating your payroll bank account. We'll be around to lend a hand. Take care.

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