I cannot close a Paycheck list from previous payroll

I appreciate you reaching out today, Kmac2528. The browser's cache may affect this experience. Allow me to share some troubleshooting steps to isolate the issue. 

First, I recommend logging in to your account through a private window to close the paycheck list from the previous payroll successfully. The procedure can assist in removing any cache-related issues that may have caused the problem. You can save time by using either of the following keyboard shortcuts:

• Google Chrome: Press Ctrl+ Shift + N
• Safari: Press Command + Shift + N
• Mozilla Firefox: Press Ctrl+ Shift + P

If it works fine, return to your default browser and clear the cache to refresh the system. However, if you're getting the same experience, try using another compatible browser to narrow down the result. 

On the other hand, I'm adding this resource for more tips while working with your payroll entries in our system: Create and run your payroll.

When you're ready to pay and file your payroll taxes, run through the details from these articles as your guide:

• Pay and file payroll taxes and forms in QuickBooks Online Payroll
• Set up QuickBooks Online Payroll to pay and file your payroll taxes and forms

Please let me know if you have follow-up questions while closing a paycheck list. I'm just a few clicks away to help you again. Have a good one!