I cannot get past the "complete your business info" in payroll setup

Thanks for connecting with us in the Community, @cawillsurv.

Allow me to share some information on your concern about progressing beyond "complete your business info" in payroll setup in QuickBooks Online (QBO).

Before anything else, I'd like to confirm if you've encountered a specific error message while completing your business info. If so, please provide us with more details about the error. This information will allow us to investigate further and offer an appropriate solution.

Additionally, excessive cache buildup in your browser may cause unexpected behavior with the product, potentially preventing you from completing your business info. This issue may arise from the browser cache being stored for an extended period, leading to unusual browser behavior. To address this, try signing into your QBO account using a private or "incognito" mode. This can help your device run more efficiently by avoiding interference from extensions, plugins, or cookies. Here are the shortcut keys for accessing private mode in various browsers:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Microsoft Edge: press Ctrl + Shift + N
• Safari: press Command + Shift + N

If this works, let's clear the cache and cookies of your browser. If not, you can use another supported browser. Possible that your current browser may have a temporary issue with QuickBooks.

If the issue persists, I recommend contacting our support team for additional help. They possess the expertise and tools, such as screen sharing, to assist in troubleshooting the problem and offer precise guidance. You can reach the QuickBooks Online Customer Support team here: Contact the QuickBooks Online Customer Support team.

Furthermore, here are some articles that serve as a guide for your future tasks. This includes an incomplete tax setup or other missing employee information. To make sure all information is completed, use the following links to review your Payroll setup in QuickBooks Online:

• Get started with QuickBooks Online Payroll
• Create and run your payroll
• Fix the error Payroll setup information for the following account couldn't be saved

I’ll be around the corner if you need an extra pair of hands to manage your business information or any QuickBooks-related matters, @cawillsurv. Stay safe!