I have sent a new employee an invite to complete onboarding but the email keeps not getting access to complete

Users or employees experiencing access issues are due to a few common reasons, korkykaybites.

Here are some of the most likely explanations that may be causing this:

• The email may have been filtered into their spam or junk folder. Let the employee double-check these folders and look for the invitation.
• The company's email address may be formatted incorrectly in your account. Go to the Gear icon in QBO, choose Account and settings under the Company tab, and then double-check for typos or extra spaces.
• The recipient's email servers might be blocking emails from Intuit.
• The email invitation has a 30-day expiration date. Invitations sent more than 30 days ago will no longer work.

In this case, you can resend the invitation to the employee after following the suggested steps. For additional options and detailed guidance, please see the article: Invited user didn't receive your email invitation.

However, if the employee is not able to log in after completing the onboarding process, follow the steps in these articles instead:

• Troubleshoot common QuickBooks Workforce sign-in issues
• Recover your Intuit Account if you can’t sign in

We're always here if you need anything else.