I overdraft my account and payroll was ran. It says it went through but then go transfered back. What do I do now?

To resolve a returned transaction, it's best to look for an email from us that includes the return code, Samantha. Let me go into details about this.

The email you'll receive contain all the necessary information and steps to process the returned transaction. It will be sent to your Payroll Admin. To locate this message, please look for email with the following subject lines:

• Important: Direct Deposit Payment Unsuccessful.  Urgent Issue with the Payroll Account for [Business Name]
• Intuit Payroll Services Action Required: Payment Request for Failed Payroll Debit
• Intuit Payroll Services Action Required: Partial Payment Received
• Important: Tax Payment Unsuccessful. Urgent Issue with the Payroll Account for [Business Name]

Moreover, if you didn't receive this email, please check your Spam or Junk folder. If it's still not found, consider contacting our payroll support team for further assistance.

For further guidance, please refer to this article: Resolve a non-sufficient funds (NSF) hold on your payroll service.
 

Additionally, since you've already issued a paycheck to this employee, you'll need assistance from our customer care team to void it. They have the tools and expertise to handle this process correctly.

To contact us:

1. Go to Help (?).
2. Select a way to connect with us:
3. Assistant : Choose from suggested options or enter your question or topic for assistance. If you require additional guidance, you can Talk to a human.
4. Search : Easily access the QuickBooks Online knowledge base through direct search, or opt to contact us and select your preferred mode of communication:
   • Start a chat with a support person .
   • Get a callback from an available expert.

Our Payroll Core support is available Monday to Friday, 6 AM to 6 PM PT. Premium and Elite subscribers can contact us anytime.

You can check out this article for reference: QuickBooks Online Support.

Also, I'll include these articles you can read about managing your employees paycheck successfully: 

• Handle a direct deposit paycheck that was not received by an employee
• Reduce paycheck wages for an employee who has been overpaid

The Community space is always here if you have further questions about handling overdrafts or bounced payroll transactions. We're ready to assist you.